TERMS & CONDITIONS

  • Arrival / Delivery:  Due to the nature of the work we cannot give an exact time for our fitter’s arrival.
  • Deposits: We require a 25% deposit before ordering in your materials. Deposits are non-refundable due to our flooring being ordered in cut sizes specifically to fit the individual customer’s needs.   
  • Balances: The balance of your order must be paid in full no later than your fitting/delivery date.  Until the balance of your order is paid, the flooring remains the property of GetitFitted.
  • Cancellations: Notice to cancel/postpone fitting must be given at least 48 hours in advance of your fitting time.  Multiple cancellations outwith the notice period will result in your fitting being cancelled.  In this case your deposit is non-refundable. All carpets and flooring, once they have been cut to your sizes are considered to be made-to-measure. Therefore they come under the Consumer Contracts Regulations 2013 and you will not therefore be able to cancel your order once they have been cut. This does not affect your rights for any carpet or flooring which is faulty or not as described.
  • Floor coverings/Furniture/Appliances:  Where possible, existing floor coverings, Furniture/breakables and any appliances should be cleared from the area prior to the carpet fitters arrival.  GetitFitted cannot take responsibility for any damage to items which have not been removed from the area.  Our fitters do not unplumb appliances and we do not take any responsibility for appliances which haven’t been unplumbed prior to flooring being fitted.
  • Waste Disposal:  Getitfitted remove waste packaging only however we provide an uplift and removal service for old carpet/vinyl at a cost of £25.00 per area. Any uplift of laminate/contract flooring would be priced upon inspection of the area.  We do not uplift floor tiles.
  • Underground Pipes/Phone cables: GetitFitted cannot take responsibility for damage to underground pipes or hidden cables.
  • Matching: Every effort will be made to match two or more areas of flooring in shade/colour however no guarantee can be given.
  • Shading: All saxony carpets are liable to shading which is common and does not affect the wear of the carpet therefore no responsibility can be accepted for this.
  • Pole Marks:  Occasionally you may see a line running across a newly installed carpet.  This is known as a ‘Pole Mark’ which results from carpet being wrapped tightly around the cardboard tubing for shipping. Pole marks are unavoidable however the mark will disappear as the carpet becomes acclimatised and is vacuumed.
  • Sub Floors: No responsibility will be accepted for sub floors which have not been installed by our fitters.
  • Customer Concerns: All customer concerns should either be directed in writing to GetitFitted, 39B Loudoun Street, Mauchline, KA5 5BB, via email to info@getitfittedonline.com or via our Facebook page, for the purpose of record keeping.
GetitFitted 
39B Loudoun Street, Mauchline, East Ayrshire KA5 5BE
Tel: 01290 518030         Email: info@getitfittedonline.com        FB: http://www.facebook.com/Getitfitted.carpet